The Provider undertakes to provide the following information to the Buyer at all times before the Buyer is bound by the Contract or the Offer:
– the identity of the company (name and registered office of the company, registration number),
– contact addresses enabling rapid and efficient communication (e-mail, telephone),
– the essential characteristics of the goods or services (including after-sales service and guarantees),
– accessibility of products (each product or service offered on the website should be accessible within a reasonable time),
– the terms and conditions for delivery of the product or performance of the service (method, place and time of delivery),
– all prices must be clearly and unambiguously set out and it must be shown whether they already include taxes and transport costs,
– the method of payment and delivery and the period of validity of this information,
– the time validity of the tender,
– the period during which withdrawal from the contract is still possible and the conditions for withdrawal;
– the complaints procedure must be explained, including any contact details or customer service.
Due to the nature of doing business online, the Tanotti offer is updated and changes frequently and quickly. The price quoted is valid for online purchases in the case of immediate 100% payment on delivery, by bank transaction or paypal.
In the Tanotti shop, the provider offers the following payment methods:
– cash on collection
– by debit or credit card (Mastercard, Visa)
– Paypal
Prices are valid at the time of placing the order and have no predetermined validity. Prices are valid in the case of payment by the methods of payment indicated above, under the conditions indicated above.
All prices are inclusive of VAT unless otherwise expressly stated.
The contract of sale between the Provider and the Buyer is concluded at the moment when the Provider confirms the order and the Buyer receives the first e-mail about the status of his/her order (with the title Order Confirmed). From that moment on, all prices and other conditions are fixed and apply to both the Provider and the Buyer. The Buyer is the person with the details as stated at the time of placing the order.
The Purchase Contract (the first email of the status of the order) will be stored in the company’s archives and in electronic form on the server of the provider Tanotti and will be accessible to the buyer upon request.
The supplier shall send the invoice in pdf format to the buyer’s e-mail address. The invoice shall break down the price and all costs related to the purchase.
It is the Buyer’s responsibility to verify the accuracy of the information before placing an order. We will not consider any subsequent objections to the correctness of the invoice.
1. Order in the queue.
After placing an order, the customer receives an email notification that the order has been accepted into the queue. At this stage, the customer has the option to cancel the order by e-mail within 1 hour.
2. Order confirmed
The supplier notifies the buyer by e-mail of the estimated delivery time. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.
3. Goods dispatched
The goods are packed and dispatched by the Provider within the promised time limit and the Buyer is informed by e-mail or telephone. In the aforementioned e-mail, the Provider shall also inform the Buyer of the return policy, the procedure to be followed in the event of a delay in delivery and in the event of a complaint.
The Tanotti online shop is an online retail shop intended for purchases by natural persons (B2C). We do not allow legal persons (B2B) to sell through our online shop. If you wish to establish a B2B relationship with us and wish to purchase a larger quantity of our products, please contact our agent via email at [email protected] . Subsequent changes to the name of the partner after the order has been placed are not possible.
In the case of distance or off-premises contracts, the consumer has the right, under the PPSA, to notify us within 30 days of the CONCEPT that he/she is withdrawing from the contract, without having to give a reason for his/her decision. A consumer is a natural person who acquires or uses goods and services for purposes outside his or her professional or gainful occupation. The possibility to withdraw from a contract under the PSCTPA does therefore NOT apply to legal persons.
A buyer who withdraws from a contract or order must return the goods undamaged in their original packaging and in the same quantity, unless the item is destroyed, damaged, lost or reduced in quantity, without any fault on the part of the consumer.
In the event that the Seller establishes that the returned goods are damaged or that the returned quantity does not correspond, the Consumer shall be liable for the diminution in value of the goods, provided that the diminution in value is the result of handling which is not strictly necessary to establish the nature, characteristics and functioning of the goods. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation. The mere fact that the goods are diminished in value as a result of the consumer’s conduct shall not deprive the consumer of the right to withdraw from the contract and thus to obtain a refund of the purchase price.
You shall be deemed to have made a withdrawal declaration in time if you send it within the time limit set for withdrawal. The burden of proof with regard to the exercise of the right of withdrawal provided for in this Article shall lie with the consumer.
If you have already received the goods and you withdraw from the contract, you must return the goods within 30 days of the notice of withdrawal by registered post as a parcel to our address: Bami Plus d.o.o. Pod javorji 6, 1218 Komenda.
You will be deemed to have returned the goods in time if you send them before the expiry of the 30 day return period.
Please return the products as a parcel and not as a letter. Returned products must be accompanied by a copy of the invoice, and a completed Returns Form on the reverse of the invoice and a Returns Claim Number, which you can obtain and complete on our website. Redemption packages will NOT be accepted.
In the event of withdrawal from the contract, the consumer is only liable for the cost of returning the goods, which is calculated according to the price list of the delivery post and depends on the type and size of the package.
The consumer cannot claim reimbursement of the additional costs incurred if he has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the seller.
In the event of withdrawal from the contract, the company shall reimburse any payments received immediately or, at the latest, within 30 days of receipt of the notice of withdrawal. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of another means of payment and unless the consumer bears no costs as a result. The consumer may not claim reimbursement of additional costs incurred if the consumer has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the undertaking.
If the product does not work properly, or does not work according to your expectations, please call our technical service on the following telephone number, where our consultants will be able to help you with the necessary clarifications. This will help you to avoid any misuse of the product, damage to the product itself and possible damage to other things.
We will not be able to consider claims for products that we find to have been damaged as a result of improper or inappropriate use or handling not strictly necessary to establish the nature, characteristics and functioning of the goods. If you wish to retrieve such a product after a claim has been rejected, we will send it to you and charge you for the costs associated with the delivery of such a product, or you may collect such a product from our address.
The withdrawal form can be found at the following link
The consumer can exercise his rights under the material defect law if he notifies the seller of the defect within two months of the date on which the defect was discovered. The consumer must describe the defect in detail in the notification of the defect and give the seller the opportunity to inspect the item.
A consumer who has duly notified the seller of a defect shall have the right to require the seller to:
to remedy the defect in the goods or to refund a proportion of the amount paid in proportion to the defect; or
to replace the defective goods with new, faultless goods; or
refund the amount paid.
If the existence of a defect in the goods or an irregularity in the performance of the service is not disputed, the seller must comply with the consumer’s request referred to in the preceding paragraph as soon as possible and at the latest within 8 days.
If the existence of a defect in the goods is disputed, the seller must respond in writing to the consumer’s request no later than 8 days after receipt of the request.
When a defect is material:
if the goods do not have the characteristics necessary for their normal use or circulation;
if the goods do not have the characteristics necessary for the particular use for which the buyer is purchasing them, which was known or ought to have been known to the seller;
if the thing does not possess the qualities and characteristics which were expressly or tacitly agreed or prescribed;
if the seller has handed over an item which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.
The suitability of the goods for normal use shall be judged by reference to ordinary goods of the same kind and in the light of any representations made by the seller or the manufacturer as to the characteristics of the goods, in particular by advertising, the presentation of the product or the indications on the goods themselves.
How is a material defect asserted?
The buyer may exercise his rights under a material defect if he notifies us of the defect within two months of the date on which the defect was discovered
The buyer must describe the defect in detail in the notice of defect and give us the opportunity to inspect the item.
Liability for material defects is subject to the provisions of the law governing contractual relations and the Consumer Protection Act.
When is the seller not liable for material defects?
The seller is not liable for material defects in the goods which become apparent after two years have elapsed since the goods were handed over. A defect in the goods is deemed to have existed at the time of delivery if it appears within six months of delivery. The consumer’s rights shall be extinguished on the expiry of two years from the date on which the defect was brought to the attention of the seller.
Form for reporting a material defect: Link
In addition to the purchase price for the products ordered, the Buyer is obliged to pay the shipping costs when collecting the goods.
For delivery of orders in the territory of R. Slovenia, the package will be delivered by GLS Slovenia. In the case of cash on delivery, GLS will charge a fee of 1,99€, in the case of payment by credit card or Paypal there is no fee.
The ordered products will be delivered to the address you have indicated as the delivery address.
In the case of express delivery, the cost is €3.99. The delivery time for express delivery is 1-3 working days and for standard delivery 3-5 working days. Deliveries take place mostly in the morning. On the day of delivery, you will be contacted by GLS before the actual delivery. In case you are unable to collect the parcel at the time of delivery, the delivery service will leave the parcel at the nearest parcel machine by arrangement.In case you cannot be reached by phone, the parcel will be returned to the central warehouse. In both cases, you will be informed by SMS where the package is waiting for you.
In the case of shipments to European Union countries, the price list of the delivery service that took delivery of the parcel will be used to calculate the fee. For faster delivery or delivery outside Slovenia, please contact us by phone or email.
Goods are guaranteed if stated on the warranty card or invoice. The warranty is valid if the instructions on the warranty card are followed and the invoice is presented.The products in the online shop are subject to the warranty conditions under the Consumer Protection Act.
Return form for an item under warranty.
In the event of withdrawal from the contract of products with quantity discounts, the Buyer who wishes to receive the full amount of the order must return all products. In the event that the Buyer does not return the Products, the Buyer may only keep them at the full price (excluding the quantity discount) available in the Online Shop.
In the event of the warranty being invoked, the Buyer shall be entitled to exchange the individual item or the entire order received within the scope of the quantity discounts.
1+1 FREE (SAME PRODUCT)
In the event of a Cancellation of the contract with the selected 1+1 gratis campaign, the customer who wishes to receive the full amount of the order must return all products. In the event that the customer returns all products only one product, the other product can only be kept at half the price available in the online shop
In the event of the guarantee being invoked, the Buyer has the right to exchange the individual item or the entire order received under the 1+1 free campaign.
1+1 GRATIS (DIFFERENT PRODUCTS)
In the event of a withdrawal from the contract with the selected 1+1 gratis promotion, the customer who wishes to receive the full amount of the order must return all the products. In the event that the Customer returns all products, the second product may be retained at half the regular price of the retained product.
In the event of the warranty being invoked, the Buyer has the right to exchange the individual item or the entire order received under the 1+1 Free campaign.
In the event of a Cancellation of the contract with the selected 2+1 free promotion, the customer who wishes to receive the full amount of the order must return all products. In the event that the Customer returns all but the gratis product, the gratis product may only be retained at the full price available in the online shop. In the event that the Customer returns only the gratis product, the Customer shall not be entitled to a refund.
In the event of the warranty being invoked, the Customer shall be entitled to exchange the individual item or the entire order received under the 2+1 gratis campaign.
In the event of a material defect or a right of withdrawal, the buyer must return the entire contents of the package – partial refunds (for individual items within the package) are not possible.
In the event of a warranty claim, the Buyer has the right to replace the individual item received within the package (this does not apply to products that have a limited shelf life – e.g. batteries).
The conditions that must be fulfilled for a refund or exchange of the product are set out on the website under ‘General Conditions’.
In the event of a material defect or a right of withdrawal, the buyer must return the entire contents of the package – partial refunds (for individual items within the package) are not possible.
In the event of a warranty claim, the Buyer has the right to replace the individual item received within the package (this does not apply to products that have a limited shelf life – e.g. batteries).
The conditions that must be fulfilled for a refund or exchange of the product are set out on the website under ‘General Conditions’.
Tanotti complies with applicable consumer protection legislation and endeavours to fulfil its duty to ensure an effective complaints handling system.
In case of problems, the Buyer may contact the Seller by telephone at +38651296166 or by e-mail at [email protected] to submit a complaint. The complaint handling process is confidential.
The Seller shall use its best endeavours to resolve any disputes amicably.
Bami Plus d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may raise under the Act on Out-of-Court Settlement of Consumer Disputes, in accordance with the legal norms.
Consumers have the possibility to resolve disputes relating to their online order without involving the courts in the first instance.
The Online Consumer Dispute Resolution Platform is available at
http://ec.europa.eu/consumers/odr/ or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
The above-mentioned arrangements are based on the Law on Out-of-Court Settlement of Consumer Disputes Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Bami Plus d.o.o.
Headquarters: Pod Javorji 6, Komenda 1218
Registration number: 9625488000
Tax number: SI64413071
Taxable person: YES
Registered with the registration authority: 29. 3. 2024
SKD:
47.910 – Retail sale via mail order or via internet
Place of registration: AJPES Ljubljana
We work hard to ensure that your data is 100% secure with us. We store personal data in accordance with the provisions of the Data Protection Act and use it solely for the provision of our services.
However, you can always request the deletion of your data that we hold and we will comply with your request immediately.
If you wish to be “forgotten”, you can unsubscribe with a single click in an email or SMS message. If you prefer, we can also delete your data permanently and you can request this by writing to us at the email address below.
For more information on processing, please contact: [email protected]
General
Bami Plus d.o.o. respects and protects your privacy and is the owner of the tanotti.com website and the controller of your personal data. This privacy statement applies to the following categories of individuals:
Bami Plus d.o.o. respects and protects your privacy. Here you can read how we handle your personal data.
This Cookie Policy describes the treatment of information provided to us by cookies and cookie-like technologies. This policy complies with the EU General Data Protection Regulation and local law.
A cookie is a short text that a website sends to your browser when you visit. This is how the website recognises you, remembers information about your visit and provides you with a friendlier and simpler online service. We use cookies to personalise the content on our website, remember your preferences and record your visit to our online shop. Browsing our online shop is more pleasant, faster and above all more efficient with cookies.
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When you visit our website for the first time, you will be presented with a pop-up window where you can select the appropriate cookie settings. You can change your preferences by clicking on the ˝Manage cookies˝ banner at the bottom of our website. A pop-up window will open where you will be able to edit your cookie settings.
If you have already visited our website and accepted cookies, you can change your settings here.
Please note that rejecting ad cookies will not prevent you from seeing ads, as you will still see the same number of ads as if you had accepted ad cookies. Rejecting ad cookies will only result in you seeing generic, generalised adverts, not adverts that are tailored to your preferences and needs. You can also control and change your cookie settings in your web browser. For information about your cookie settings, please select the web browser you are using. If you change or delete your browser’s cookie file, or change or change your browser or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, you can consult your browser’s help section. You can also disable Google Analytics tracking at the following link: https: //marketingplatform.google.com/about/. You can find out more about cookies at: http://youronlinechoices.com/.
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